Ferguson’s Man & Van + Furniture Ltd
Company Number: SC668085
Registered Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP
Website: https://thebigsofawarehouse.co.uk/
Last Updated: June 2025

At Ferguson’s Man & Van + Furniture Ltd (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our e-commerce website (https://thebigsofawarehouse.co.uk/), purchase sofas or other furniture, use our removal services, or interact with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ferguson’s Man & Van + Furniture Ltd is a private limited company operating an e-commerce platform for furniture sales, specializing in sofas, and providing removal services. Our registered office is at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP. We are the data controller responsible for your personal data.

For questions about this policy or your data, please contact us at:
Email: thebigsofawarehouse@mail.com
Phone: 0141 255 0654
Post: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP

2. Data We Collect

We collect and process the following types of personal data:

• Identity and Contact Information: Name, email address, phone number, billing and delivery addresses.

• Transaction Data: Details of purchases (e.g., sofa orders), payment methods, order history, and invoices.

• Service Data: Information related to removal services, such as property details, service dates, and specific requirements.

• Technical Data: IP address, browser type, device information, and website usage data (e.g., pages visited, time spent).

• Marketing and Communication Preferences: Your preferences for receiving newsletters, promotions, or updates.

• Customer Support Data: Records of correspondence, including emails, live chats, or phone calls.

We may also collect anonymised data (e.g., aggregated website analytics) that does not identify you personally.

3. How We Collect Your Data

We collect your data when you:

• Create an account or place an order on https://thebigsofawarehouse.co.uk/.

• Book removal services via our website, phone, or email.

• Contact us through forms, email, phone, or social media.

• Subscribe to our newsletter or marketing communications.

• Browse our website (via cookies or similar technologies, subject to your consent where required).

• Provide feedback or reviews about our products or services.

4. How We Use Your Data

We use your personal data for the following purposes, based on the legal grounds outlined:

We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose compatible with the original purpose.

5. How We Share Your Data

We may share your personal data with:

• Service Providers: Third parties who assist with order fulfillment (e.g., delivery companies, payment processors like Stripe or PayPal).

• Removal Partners: Trusted partners who perform removal services on our behalf.

• Professional Advisors: Accountants, lawyers, or auditors to meet legal or regulatory requirements.

• Authorities: HMRC, law enforcement, or other regulators where required by law.

• Marketing Platforms: Email marketing or analytics providers (e.g., Mailchimp, Google Analytics), only with your consent for marketing purposes.

We ensure all third parties comply with UK GDPR and have appropriate data protection agreements in place. We do not sell your personal data.

6. Cookies and Tracking

Our website uses cookies to enhance your experience, analyse usage, and personalise content. Cookies are small text files stored on your device. You can manage your cookie preferences through our website’s cookie banner or your browser settings.

For more details, see our Cookie Policy [link to Cookie Policy on https://thebigsofawarehouse.co.uk/ if available].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. For example:

• Transaction data is kept for 7 years to comply with HMRC requirements.

• Account data is retained while your account is active and for 2 years after your last interaction, unless you request deletion.

• Marketing data is kept until you unsubscribe or withdraw consent.

When data is no longer needed, we securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of sensitive data (e.g., payment details).

• Secure servers and regular security updates.

• Access controls to limit who can view your data.

• Regular audits to ensure compliance with UK GDPR.

Despite our efforts, no online system is 100% secure. If a data breach occurs, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours, as required by law.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data (Subject Access Request).

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request deletion of your data (where no legal basis requires retention).

• Restriction: Restrict processing of your data in certain circumstances.

• Portability: Receive your data in a structured, machine-readable format.

• Object: Object to processing based on legitimate interests or for marketing purposes.

• Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, contact us at privacy@thebigsofawarehouse.co.uk. We will respond within one month, free of charge, unless your request is complex or excessive.

10. International Data Transfers

If we transfer your data outside the UK (e.g., to a service provider in the EEA or elsewhere), we ensure it is protected by:

• Adequacy decisions (e.g., for the EEA).

• Standard Contractual Clauses approved by the ICO.

• Other safeguards as required by UK GDPR.

11. Marketing Communications

We may send you promotional emails, SMS, or other communications about sofas, furniture, or removal services if you have consented. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails.

• Contacting us at thebigsofawarehouse@mail.com

12. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before providing personal data.

13. Complaints

If you are unhappy with how we handle your data, please contact us first at privacy@thebigsofawarehouse.co.uk to resolve the issue. You can also lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. We will notify you of significant updates via email or a notice on https://thebigsofawarehouse.co.uk/. The latest version will always be available on our website.